Everyone’s Day Should Be Fun!
We want your visit to Outback Splash to be a fun-filled day you’ll never forget. That is why we do all we can to ensure your day is not only memorable, but is as safe and accessible as possible. Guests with pre-existing medical conditions, injuries or disabilities are recommended to speak with our Guest Services for information prior to purchasing admission on 08 9571 1375 or info@outbacksplash.com.au.
Frequently Asked Questions
We strive to ensure our pools provide a comfortable experience. While The Lagoon pool is designed with heating capabilities, heating the main pool is not feasible at this time. In Summer 2023/24, our aquatics team diligently monitored the pool temperature, and from late December to early February, the pool naturally maintained a temperature at or above 27°C.
Additionally, we have installed a heater for the Octopus Bay toddler pool, which will be operational for trialing in the upcoming season.
We are committed to ensuring the safety and enjoyment of all our guests. Due to our duty of care, guests with visible injuries such as hard casts are not permitted on any of the water slides. This policy helps prevent further injury both to the guest and others.
However, guests with casts and strapped limbs are welcome to enjoy the Octopus Bay kids splash zone and The Lagoon swimming pool, which are suited for gentler activities. As each situation can vary, we encourage you to consult with our Guest Services Team upon arrival. They are available to help you plan your day effectively and safely, advising on which attractions are suitable based on your specific needs.
Our goal is to ensure all guests can safely enjoy their visit. However, due to safety considerations and manufacturer restrictions, guests with an amputation or who use a prosthesis may face limitations on certain attractions. Each case is unique, and safety is our utmost priority.
Our Guest Services Team is equipped to help you plan your visit effectively. We recommend speaking with them before purchasing admission to identify which attractions are accessible and safe for you. Factors such as the size, weight, and material of prosthetics, as well as their water absorption and potential electronic components, will be considered to ensure your safety and the safety of others around you.
For a tailored experience that maximizes your enjoyment while ensuring safety, please consult with our Guest Services Team upon arrival. We appreciate your understanding and are here to support you in navigating our park.
In accordance with Australian Standard 3533.2 (2009) and manufacturer restrictions, for the safety of all Guests eye wear is not permitted on any of our water attractions, excluding the Octopus Bay kids splash zone and the Lagoon swimming pool. To best assist Guests who require prescription eye-wear and in consultation with our Safety partners, prescription goggles may be permitted depending on their suitability.
We want all our guests to have a safe and enjoyable experience. However, please note that some attractions may pose risks for guests with epilepsy, motion sickness, or seizure disorders. Specifically, our waterslides ‘The Wall’ and ‘Blackout’ feature intense coloured light effects and rapid movements that may not be suitable for guests susceptible to these conditions.
We highly recommend consulting with our Guest Services team upon arrival before purchasing admission tickets. They can provide detailed information about which attractions are best suited to your needs and discuss alternative options that ensure a fun visit tailored to your safety.
If you or someone in your party has special needs due to a disability, medical condition, or injury, our Guest Services team is here to ensure your visit is both comfortable and enjoyable. Upon arrival, please visit Guest Services to discuss personalized accommodations. We can provide a ‘Rainbow Wristband’ which helps our staff recognize and better support guests who may require additional assistance during their visit.
For those participating in the Companion Card program, we offer free admission for companions. Guests with a Carer’s Card (or similar) are eligible for a discounted concession admission. Children under the age of 4 are admitted free of charge. If a complimentary companion ticket is needed for children under 4 who require assistance, regular admission fees will apply for the companion.
Outback Splash has a fully equipped First Aid rooms onsite located at the Splash Island and Lagoon Amenities Buildings. Each and every one of our Team members including our First Aid Officers and Ride Attendants receives specialised training and hold the relevant formal qualifications as a minimum standard.
Locker hire is available, at heights sensitive to all levels of access, and each station has a number of language settings for ease of use. If you need additional assistance, our Team will be happy to help.
Yes, guide, hearing, and assistance animals are welcome in our park. To ensure the safety and enjoyment of all our guests, these animals must wear their working vest at all times to identify their role. Additionally, as per the Department of Local Government, Sport and Cultural Industries’ regulations under the Dog Act 1976, all assistance animals must be accompanied by a valid accreditation card. This card serves as proof that the animal is officially accredited to assist persons with disabilities. Please have this card available to show to our staff, and we recommend checking in with Guest Services for any further clarification before purchasing admission.
