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Ticketing Conditions

Definitions

Interpretation

1. In the Terms, unless the context dictates a contrary intention:
   1. a reference to a clause or paragraph is a reference to clause or paragraph of the Terms;
   2. the singular includes the plural and vice versa; and
   3. a reference to dollars or $ is to Australian currency.

Generally

1. The Terms govern the purchase of tickets for the park.
2. By purchasing one (1) or more tickets you are automatically and unconditionally agreeing to be bound to the Terms.
3. Ticket prices advertised include GST.
4. Any discount measurements for tickets of any type which are advertised or communicated either in percentage or dollar/currency terms are referenced against the Gate Ticket Price for the same ticket type or nearest equivalent at that point in time.
5. Perth’s Outback Splash requests that “pop-up blockers” and “cookies” are enabled on your device when purchasing tickets through the Website to ensure your transaction proceeds correctly.

Payment Process

1. Tickets may be purchased at the entrance to the Park using the payment options provided at that time.
2. The purchase of tickets through the Website uses the Roller Payments Gateway. Their Terms can be viewed at roller.software/master-terms.
3. Third-party payment options (such as After Pay) may be offered at certain times on the Website and in such cases, the purchaser of tickets is also bound by the terms and conditions detailed under the third party’s user agreement.

Order Confirmation via the Website

After making payment for a ticket using the Website, an email will be sent to the email address nominated by you when completing the transaction, including your receipt, your tickets and other important information

You agree and acknowledge that:

1. 1. a ticket confirmation email may not be immediate;
   2. if you do not receive a ticket confirmation email after some time or if you experience an error message or service interruption after submitting payment on the Website, it is your responsibility to confirm with Perth’s Outback Splash whether or not your Ticket has been purchased. Only you may be aware of any problems that may occur during the purchase process. Perth’s Outback Splash is not responsible for losses (monetary or otherwise) if you assume that a ticket was not purchased because you failed to receive a ticket confirmation email, and
   3. it is your sole responsibility to contact us before attempting to purchase an additional ticket in these circumstances.

Using Tickets purchased through the Website

1. Following the purchase of a ticket through the Website, to gain admission to the Park you can:
   1. print out the ticket and bring it with you when attending the Park on the date specified on the ticket, or
   2. open the ticket PDF on your smartphone for QR Code scanning at the park on the date specified on the ticket.
2. If printing out your ticket prior to attending the park, please ensure that your email account is free of any restrictions to ensure receipt of the ticket PDF document attachment which is sent with the ticket confirmation email. You may need to check your spam filters or Junk mail if not received into your email account inbox. Some email providers place emails into a promotional folder etc. Please check in this location also.
3. On arrival at the Park present a printed version of the ticket or a ticket QR Code on your smartphone at the admission gate to gain entry to the park for one (1) use only.

Using tickets purchased at the park entrance or through Authorised Third Parties

1. Following the purchase of a ticket at the entrance to the Park or through an authorised third party, the Ticket may be presented at the Park on the date specified on the Ticket to gain admission to the Park, or you might need to use a code or similar to book tickets direct with the park.
2. It is your responsibility to read the instructions on each ticket purchased through a Third Party and follow any ticketing requirements.

Operating Season

1. The period during which the Park will operate for the current season (Operating Season) is published on the Website.
2. During the Operating Season, the Park is open on select dates as determined by us at our sole discretion. These dates are subject to change.
3. Tickets are valid for use as specified on the ticket or at the time of purchase, which may be a specific date, date range or on any day the Park is open to the general public during the operating season. Tickets that are not used during the operating season do not remain valid for future operating seasons.
4. Clause 1.8(c)may not apply where tickets are offered and purchased under promotion conditions, including where tickets are:
   1. for use on a specific date;
   2. purchased at discounted pricing;
   3. part of a limited offer;
   4. for a limited entry access period;
   5. are subject to conditions as otherwise stipulated during the promotion of such tickets or as part of the purchase process. In these circumstances, specific conditions may apply as to when tickets may be used to access the Park at the sole discretion of Perth’s Outback Splash staff.

Single Use

1. Each ticket can only be used for a single, once-only entry into the park.
2. Barcodes on tickets are tracked to ensure tickets are valid only for entry into the park on one (1) occasion.
3. Clause 1.9(a) does not apply to a Season Pass.

Concessions and Companion Card

Where concession pricing is available for Ticket purchases based on age, disability or any other eligibility criteria, suitable and valid identification must be provided on request by Perth’s Outback Splash to confirm eligibility for the applicable concession, discount or complimentary admission.

Where a concession, discount or other admission arrangement relates to disability or accessibility requirements, it remains the responsibility of the Guest, and where applicable their parent, guardian or companion, to review the Levels of Access information available from Perth’s Outback Splash and familiarise themselves with the access requirements, restrictions and operating conditions applicable to each attraction before participating.

Companion Card

Perth’s Outback Splash supports the Companion Card program for Guests who hold a current Companion Card and require attendant care support in order to participate at the Park.

The Companion Card holder must purchase or otherwise hold the Ticket that corresponds with their own level of admission or access. Subject to the conditions set out in this clause, one companion accompanying the Companion Card holder to provide attendant care support will receive complimentary admission to the Park.

The complimentary companion admission is provided for the purpose of enabling the Companion Card holder to access and participate at Perth’s Outback Splash with the attendant care support they require. It is not intended to provide complimentary general admission to a family member, friend, spectator or other person who is not attending for the purpose of providing attendant care support to the Companion Card holder.

The following conditions apply to Companion Card admission:

1. A current and valid Companion Card must be presented on arrival at Perth’s Outback Splash together with the applicable Ticket or booking.
2. The Companion Card holder must be present and must enter the Park together with the companion receiving complimentary admission. A complimentary companion Ticket cannot be used independently of the Companion Card holder.
3. The companion must remain sufficiently close to the Companion Card holder throughout the visit to provide attendant care support whenever required.
4. The companion must be appropriately dressed and prepared to provide support in the areas and activities the Companion Card holder intends to access. Where attendant care support may be required in or around pools, water attractions or other aquatic areas, the companion must be appropriately dressed for that environment, including wearing appropriate swimwear where required.
5. The companion is responsible for actively supporting and supervising the Companion Card holder to the extent required by that Guest throughout their visit. This includes assisting the Companion Card holder to understand and follow applicable safety instructions, attraction requirements, signage and directions provided by Perth’s Outback Splash Team members.
6. The companion must be capable of providing the attendant care support reasonably required by the Companion Card holder during their visit, including providing assistance where the Companion Card holder becomes distressed, disoriented or otherwise requires support to safely participate in, move through or exit an area or attraction.
7. The Companion Card holder and companion must comply at all times with the Conditions of Entry, attraction operating requirements, safety signage and all reasonable directions provided by Perth’s Outback Splash Team members.
8. Complimentary companion admission does not override any attraction-specific safety requirement, restriction or operating procedure. The Companion Card holder and companion must consider the Companion Card holder’s individual support requirements and the Levels of Access information applicable to each attraction before participating.
9. The companion must not rely on Perth’s Outback Splash Team members or lifeguards to replace the attendant care support that the Companion Card holder requires. Perth’s Outback Splash Team members and lifeguards remain responsible for their operational and safety duties and are not provided as individual attendant carers.
10. Where required by Perth’s Outback Splash, the Companion Card holder must collect and wear the designated Companion Card wristband issued by Guest Services and keep the wristband on for the duration of their visit.
11. Where a Companion Card holder requires attendant care support from more than one companion in order to safely access or participate at Perth’s Outback Splash, the Guest, their parent, guardian or representative must contact Perth’s Outback Splash before purchasing Tickets or attending the Park so that their support requirements can be discussed and appropriate arrangements can be considered. Guests must not rely on a single companion where their individual attendant care requirements reasonably require the assistance of more than one person.
12. Additional complimentary companion admission beyond that ordinarily provided under the Companion Card program is not automatic and must be discussed with and confirmed by Perth’s Outback Splash prior to the visit.
13. Perth’s Outback Splash may refuse or withdraw complimentary companion admission where the Companion Card holder is not present, a current Companion Card cannot be presented, the person receiving complimentary admission is not attending for the purpose of providing attendant care support, or the requirements of the Companion Card program, these Terms, the Conditions of Entry or applicable safety requirements are not being met.

Nothing in this clause removes or alters the responsibility of any Guest, parent, guardian or companion to comply with the Conditions of Entry or with any safety, supervision, height, weight, health, physical capability or other participation requirements applying to an attraction at Perth’s Outback Splash.

Refunds and Exchanges

1. Except where required by the Australian Consumer Law or otherwise expressly stated in these Terms, ticket and Season Pass purchases are non-refundable, non-exchangeable, non-redeemable for cash, and non-resellable. Perth’s Outback Splash does not provide refunds for change of mind, incorrect purchases or inclement weather.
2. Perth’s Outback Splash requests that before purchasing a ticket or Pass as a gift, you carefully consider if a Gift Card is more suitable for your circumstances.
3. Nothing in this clause seeks to limit or avoid the statutory rights provided to consumers pursuant to the Australian Consumer Law.

Fees

1. The price of a ticket purchased via the Website includes GST but excludes a fee that is calculated on a per-transaction basis (per-transaction fee).
2. At present the per-transaction fee is not added to the final total of your order on the Website. This is subject to change.

Booking Changes, Rescheduling and Refunds to Gift Cards

Where booking management is available for the Ticket or booking purchased, Guests can manage eligible bookings online using the self-service booking tools provided through ROLLER. Depending on the booking rules applicable to the product purchased, Guests may be able to change the date of their visit, add or remove eligible products, and pay any applicable difference in price.

Guests can access Manage Booking through their online account or via the Manage Booking link contained in their booking confirmation email.

These terms and conditions apply to booking changes, rescheduling, re-issuance of Tickets and Applications for Refunds to Gift Cards.

Definitions and Interpretations

Definitions

Acceptable Circumstance means any circumstance defined as such in Terms and Conditions which Perth’s Outback Splash may consider at its discretion as a basis for an Application.

Application means an application to Perth’s Outback Splash made by a Purchaser for a refund to Gift Card or re-issuance of the Ticket made in accordance with these terms and conditions.

Attendee means a person who is either:

• The Purchaser;
• Named on a Ticket; or
• An intended member of a Group.

Booking Reference Number means the reference number which the Purchaser receives when Tickets or a Group Booking is purchased on the Website.

Communicable Disease means any disease capable of being transmitted from a person or other animal to another person, either directly or indirectly.

Date of Planned Attendance means the date which the Purchaser intended to use the Ticket or Group Booking during the Operating Season for which the Ticket or Group Booking was valid.

Date of Purchase means the date the Ticket was purchased or the Group Booking was made by the Purchaser, as identified on the receipt of purchase issued by Perth’s Outback Splash.

Doctor means a qualified medical practitioner who is registered and licensed with a recognised professional body and who is not the Purchaser or a member of the Purchaser’s Immediate Family.

Emergency Services means Police, Fire and Rescue Services, Ambulance Services and other State-funded Emergency Services.

Evidence means the documentation which must be submitted with an Application as reasonably required by Perth’s Outback Splash pursuant to these Terms or as otherwise notified from time to time.

E-Ticket means a ticket permitting entry to the Park, which is purchased online using the Website, at the entrance to the Park or via an authorised third party.

Group means a group of people for which a Group Booking was made by the Purchaser.

Group Booking means a booking of Tickets for a Group made under the ‘Group Booking’ option on the Website, which can also be referred to as a Ticket Bundle on the Website.

Immediate Family means the spouse (either by marriage or by way of de facto relationship), parent, child, sibling, grandparent, stepparent or stepsibling of an Attendee.

Operating Season means the period during which Perth’s Outback Splash will operate each year as published on the Website, and subject to change without notice at Perth’s Outback Splash’s discretion.

Park means the premises located at 1635 Neaves Road, Bullsbrook, WA.

Parties means Perth’s Outback Splash and the Customer, and Party means either one of them.

Purchaser means the person, organisation or entity that purchases a Ticket or Group Booking through the Website or another authorised sales channel.

Ticket means any ticket permitting entry to the Park which is purchased online using the Website, at the entrance to the Park or via an authorised third party, including tickets purchased as part of a Group Booking, and excludes any additional purchases which may be made at the time of purchase, including bookings for catering services or shelters.

Manage Booking means the online self-service booking management function provided through ROLLER where enabled for the relevant Ticket or booking.

Refund to Gift Card refers to a refund, or partial refund being issued in the form of a digital Gift Card that may be used on the Website or if presented the Park. Note, Gift Cards are valid for 36 months from the date of issue.

Website means the web page operated by Perth’s Outback Splash where the Purchaser can purchase Tickets and Group Bookings.

Interpretations

In these terms, unless the context otherwise requires:

• the singular includes the plural and vice versa;
• a reference to a clause is a reference to a clause of these terms;
• a reference to a party to these terms or any other document or arrangement includes that party’s executors, administrators, successors and permitted assigns;
• headings are for ease of reference only and do not affect the meaning or interpretation of these terms;
• any translation of these terms and conditions from English is for assistance and information only and do not affect the meaning or interpretation of these terms.

General

• Where Manage Booking is available for the relevant Ticket or booking, the Purchaser may manage eligible bookings online using the ROLLER self-service booking tools.
• Depending on the booking management rules applicable to the product purchased, Guests may be able to reschedule their booking, add or remove eligible products, and pay any applicable difference in price.
• All booking changes are subject to availability, applicable cut-off times and the booking rules applying to the Ticket, product or booking purchased.
• Booking changes and re-issuance under this clause are only available within the Operating Season for which the Tickets or Group Booking were purchased. At the conclusion of the Operating Season, all products purchased for that Operating Season become invalid.
• In Acceptable Circumstances and with the required Evidence, the Purchaser may make an Application to Perth’s Outback Splash for re-issuance of a Ticket or a Refund to Gift Card in accordance with these Terms.

Acceptable Circumstances

• The Purchaser may only make an Application to Perth’s Outback Splash for a refund to Gift Card or re-issuance of a Ticket or Group Booking if the Purchaser can provide sufficient evidence that an Acceptable Circumstance has occurred which has made it impossible or impractical for the Purchaser or an Attendee or Group to use the Ticket or Group Booking.
• Acceptable Circumstances will be considered on a case-by-case basis, having regard to the information available and the individual circumstances of the Application. Approval is not automatic.
• Each Acceptable Circumstance carries with it a requirement to provide certain Evidence, as follows and as reasonably requested by Perth’s Outback Splash, to be determined by Perth’s Outback Splash on a case-by-case basis:
• Illness or Injury, meaning an illness or accidental injury to an Attendee, or an illness or accidental injury to an Immediate Relative of an Attendee.
  • Evidence required:
    • A note or medical certificate from a Doctor which confirms the details of the Illness or Injury, the date of the Illness or Injury, and a statement that the Illness or Injury prevents the Attendee from attending for the duration of the Operating Season for which the Ticket or Group Booking is valid; and
    • Proof of the relationship between the Attendee and the Immediate Relative (where applicable).
• Pregnancy Complication, meaning a medical complication associated with pregnancy that the pregnant person was unaware of at the Date of Purchase which has the effect of causing the pregnant person to be unable to use the Tickets for the duration of the Operating Season for which the Ticket or Group Booking is valid.
  • Evidence required:
    • A note or medical certificate from a Doctor which confirms the details of the Pregnancy Complication, the date of the Pregnancy Complication, and a statement that the Pregnancy Complication prevents the Attendee from using the Ticket for the duration of the season for which the Ticket or Group Booking is valid.
• Death, meaning the death of an Attendee any time prior to the end of the Operating Season for which the Ticket or Group Booking is valid.
  • Evidence required: reasonable evidence of the death, which may include a Death Certificate, funeral notice, written confirmation from a funeral director, or other reasonable supporting information.
• Death of Immediate Family Member, meaning the death of an Immediate Family Member of an Attendee.
  • Evidence required:
    • reasonable evidence of the death, which may include a Death Certificate, funeral notice, written confirmation from a funeral director, or other reasonable supporting information; and
    • reasonable evidence of the relationship between the Attendee and the Immediate Family Member, where applicable.
• Public Transport Failure, meaning the unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable prior to the Date of Planned Attendance.
  • Evidence required:
    • Confirmation of failure or disruption of the public transport network; and
    • Proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Flight Disruption, meaning a cancellation or delay of more than five (5) hours of a flight which the Purchaser was unaware of at least 24 hours prior to the Date of Planned Attendance, which prevents an Attendee from attending on the Date of Planned Attendance.
  • Evidence required:
    • The relevant airline ticket;
    • a notice of cancellation or delay of the flight issued by the airline; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Mechanical Breakdown, meaning the mechanical breakdown, accident, fire or theft of a personal vehicle within the 24 hours prior to the Date of Planned Attendance.
  • Evidence required:
    • A copy of the call out note from a state or national breakdown recovery service; and/or
    • an incident number or report from the police or a relevant traffic authority; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Home Emergency, meaning a burglary, fire, malicious damage or flood at the main private residence of the Attendee within the 48 hours prior to the Date of Planned Attendance.
  • Evidence required in the case of burglary, flood or malicious damage:
    • a police incident number or evidence from the submission of a claim to the relevant insurance company; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
  • Evidence required in the case of a fire:
    • a report from the fire service and/or police; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Family and Domestic Violence or Personal Safety Emergency, meaning circumstances involving family or domestic violence, stalking, harassment or another serious personal safety concern which make it unsafe, unreasonable or impractical for an Attendee to use the Ticket or Group Booking during the Operating Season.
  • Supporting information:
    • Perth’s Outback Splash may request reasonable supporting information where appropriate and available. This may include a police incident number, family violence restraining order, statutory declaration, or written confirmation from a medical practitioner, social worker, counsellor, legal practitioner or recognised family and domestic violence support service.
    • We recognise that formal documentation may not always be available or safe to obtain and will consider each Application sensitively and on its individual circumstances. Only information reasonably necessary to assess the Application will be requested and it will be handled sensitively and confidentially.
    • Where an Application is approved under this circumstance, Perth’s Outback Splash may offer re-issuance of the Ticket, a Refund to Gift Card, or a refund to the original payment method where appropriate.
• Theft or Loss of Documents, meaning the theft or loss of a document necessary for the utilization of the Ticket or attendance on the Date of Planned Attendance, which cannot be replaced in time for the Date of Planned Attendance and an alternative date cannot be practically chosen nor attended.
  • Evidence required:
    • A police report or incident number to confirm the theft or loss dated within 24 hours of the theft or loss taking place; and
    • an email or similar written notice from the document provider, Booking agent or other similar entity confirming they are unable to replace or re-issue the documents, tickets or otherwise before the Date of Planned Attendance; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Relocation for Work, meaning a requirement to move addresses for a minimum period of 3 months which is imposed on Attendee by their current employer, which was not foreseeable prior to the Date of Planned Attendance, and which makes the travel requirement to attend the Park on the Date of Planned Attendance unreasonable or impractical.
  • Evidence required:
    • A letter from the Attendee’s current employer confirming the relocation details;
    • evidence of living at the new address such as rates, utilities or banking details; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Jury Service, meaning a summons for an Attendee to attend Jury Service over the Date of Planned Attendance or Booking date of which they were unaware as at the Date of Purchase.
  • Evidence required:
    • a copy of the letter from the Sheriff’s Office summoning you to Jury Service; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Court Summons, meaning a summons received by an Attendee which required them to appear as a witness in court proceedings on the Date of Planned Attendance, of which the Attendee was unaware of as at the Date of Purchase.
  • Evidence required:
    • a copy of the Summons; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Armed Forces and Emergency Services Recall, meaning where an Attendee is a member of the Armed Forces, Reserve Armed Forces or Emergency Services and is recalled to work on the date of planned attendance or Booking date or is posted overseas and cannot attend or make suitable arrangements for an alternative date within the Operating Season.
  • Evidence required:
    • A note from the relevant Commanding Officer or Line Manager to confirm that the Attendee was called into work or duty and that this was not their original schedule.
• Changes to Examination Dates, meaning a change to the date of an examination that an Attendee must attend, which was unforeseeable as at the Date of Booking.
  • Evidence required:
    • A copy of the notice from the examination body, school, college, university or similar confirming the change of examination date; and
    • proof that it would be impractical or impossible to use the Ticket for the remainder of the Operating Season for which the Ticket or Group Booking is valid.
• Other Emergency Circumstances, meaning any other unforeseen circumstance which is completely outside the control of the Purchaser and of no fault of the Purchaser and which completely prevents an Attendee from attending on the Date of Planned Attendance.
  • Evidence required:
    • any evidence reasonably requested by Perth’s Outback Splash to verify the Other Emergency Circumstances.

Unacceptable Circumstances

Perth’s Outback Splash does not offer reschedule of Tickets or refund to Gift Card for circumstances including but not limited to:

• Any Communicable Disease pandemic or epidemic, including COVID-19, and any laws, public health policies or other restrictions resulting from a Communicable Disease pandemic or epidemic;
• Where the booking is cancelled or postponed by a third party organizer;
• Where the booking was made by mistake or where the Tickets are no longer wanted;
• Where insufficient Evidence is provided that the person affected was an intended Attendee;
• Where insufficient Evidence is provided as required by the Acceptable Circumstances or otherwise reasonably requested by Perth’s Outback Splash;
• Inclement or adverse weather;
• Natural disasters including but not limited to fires and floods;
• Heavy traffic or road closures; and
• Where the Purchaser’s or affected Attendee’s own unlawful conduct materially caused the circumstances giving rise to the Application.
• Perth’s Outback Splash will refuse to refund to Gift Card where it is evident that the reason for requesting the refund or re-issuance was foreseeable as at the Date of Purchase.
• Where the purchaser failed to read and/or understand the rules and requirements for each attraction, including height and weight requirements.

Applications

• A Purchaser may use Manage Booking to make eligible booking changes online where the function is available and the applicable cut-off period has not passed.
• Group Bookings may make an application to Perth’s Outback Splash to request a reschedule of their Group Booking email to info@outbacksplash.com.au. Reschedule applications may be submitted for the booking as a whole, not available for individual tickets.
• A Purchaser may make an Application to Perth’s Outback Splash via email to info@outbacksplash.com.au where an Attendee will not be able to use the Ticket during the entirety of the Operating Season for which the Ticket was purchased as a result of an Acceptable Circumstance. Depending on the applicable circumstance and these Terms, the available remedy may include re-issuance of the Ticket, a Refund to Gift Card, or another remedy required by law. For an approved Family and Domestic Violence or Personal Safety Emergency Application, Perth’s Outback Splash may also provide a refund to the original payment method where appropriate.
• If your Application is submitted via email, it must include:
  • The Date of Purchase;
  • The Booking Reference Number;
  • A description of the Circumstances which have resulted in the making of the Application;
  • An election to seek a refund or a re-issuance; and
  • Any Evidence required by the Acceptable Circumstances.
  • Applications should be submitted as soon as reasonably practicable. Applications submitted after the conclusion of the Operating Season may still be considered where Perth’s Outback Splash considers it reasonable in the circumstances.
  • Perth’s Outback Splash may request any further Evidence as it deems necessary to assess an Application.

Refunds to Gift Cards

• Except where required by the Australian Consumer Law or otherwise expressly stated in these Terms, approved refunds under this clause are ordinarily issued as Refunds to Gift Cards.
• Nothing in these Terms limits or excludes any right or remedy that cannot lawfully be limited or excluded under the Australian Consumer Law.
• Gift Cards are valid for 36 months from the date of issue.

Re-issuance of Tickets

• Ticket re-issuance is only available for dates within the current Operating Season and cannot be re-issued to a date in subsequent Operating Seasons.
• Perth’s Outback Splash is under no obligation to re-issue a Ticket or Group Booking for any reason.
• All changes to Tickets online are subject to applicable cut-off times and product availability.

Exclusions and Limitation of Liability

To the extent permitted by law, Perth’s Outback Splash is not responsible for losses, costs or expenses arising solely from delays, errors or administrative issues associated with a Ticket, booking change or Application under this clause. This includes the form, content and timeliness of any delivery or communication, error, omission or defect including, without limitation, any of the following:

• Any Ticket supplied to the Purchaser;
• Any delay in providing a response to an Application;
• Any delay in processing a refund to Gift Card; or
• Any delay in re-issuing a Ticket.
• These Terms and Conditions do not alter the exclusions and limitations of liability as contained within Perth’s Outback Splash’s General Terms and Conditions.
• All Applications, including the provision of any Evidence required by these terms and conditions or otherwise requested by Perth’s Outback Splash, are made at the Purchaser’s expense. Perth’s Outback Splash will not reimburse the Purchaser for any expenses incurred in making an Application.
• The Australian Consumer Law may give to the Purchaser certain consumer guarantees which cannot be restricted, limited or varied.

Amendments

Perth’s Outback Splash may amend these Terms and Conditions where reasonably required. Where a material change affects an existing booking, Membership or benefit, Perth’s Outback Splash will take reasonable steps to notify affected Guests using the contact details associated with the relevant purchase or Membership.

Miscellaneous

• Manage Booking is provided as a convenience only and Perth’s Outback Splash is under no obligation to re-issue a Ticket or Group Booking except where required by law or otherwise expressly stated in these Terms.
• If any provision of these terms at any time is or becomes void, voidable or unenforceable, the remaining provisions will continue to have full force and effect to the fullest extent possible.
• No failure or delay by Perth’s Outback Splash in exercising any right, power, or privilege under these terms and conditions will impair the same or operate as a waiver of the same. No single or partial exercise of any right, power, or privilege precludes any further exercise of the same or the exercise of any other right, power, or privilege.

Limits on sale of Tickets

1. When purchasing a ticket you may be limited to a number of tickets in a single transaction and this will depend on the type of ticket purchased and may change over time.
2. We discourage unfair ticket buying practices and reserve the right to cancel any orders where we suspect such practices have occurred, including where we know, or reasonably suspect, automated means have been used to purchase tickets. Use of automated means to purchase tickets is strictly prohibited.

Resale of Tickets

1. Tickets should be purchased from the Website, at the entrance to the park, and from authorized third parties only.
2. Tickets may not be resold or offered for resale without the prior written consent of Perth’s Outback Splash.
3. If a ticket is sold or used in breach of this clause, the Ticket may be cancelled without a refund to Gift Card and the holder of the ticket may be refused admission to the Park.

Membership

A 2026/27 Season Pass Membership to Perth’s Outback Splash entitles the registered Member to unlimited general admission during the 2026/27 season, from 26 September 2026 to 26 April 2027, on days the park is scheduled to operate and during normal operating hours.

Perth’s Outback Splash reserves the right to alter operating dates or hours, restrict access to particular attractions, or close the park where required due to weather, safety, maintenance, operational requirements or other circumstances. Unless otherwise required by law, no compensation, Membership extension or refund will be provided as a result of changes to operating dates, hours or attraction availability.

Season Pass Memberships are issued to one named Member and are strictly non-transferable. Memberships cannot be shared, transferred to another person or redeemed for cash.

A valid Season Pass or Digital Membership must be presented when entering the park. Entry may be refused where the Membership cannot be verified.

Classic and Ambassador Members may be issued with a physical Season Pass card. Replacement cards may be issued at an additional cost.

Each Membership requires a clear and current identification photo of the registered Member. Members cannot enter the park until an acceptable photo has been received and linked to their Membership.

Season Passes for children must be purchased by, or with the authority of, an adult.

Membership benefits, discounts and promotional offers are only available to the registered Member and may require the Member to be present at the time of redemption.

Unless specifically stated otherwise, Membership discounts and benefits cannot be combined with another promotion, discount, voucher or special offer.

The standard Conditions of Entry to Perth’s Outback Splash apply to all Members and their Guests.

Failure to comply with these Terms and Conditions, the Conditions of Entry, attraction safety requirements or reasonable instructions provided by Perth’s Outback Splash Team may result in the suspension or cancellation of a Membership. No refund will be provided where a Membership is suspended or cancelled as a result of a breach of these requirements.

Perth’s Outback Splash reserves the right to amend Membership Terms and Conditions where reasonably required. Where a material change affects an existing Membership benefit, Members will be notified using the email address associated with their Membership.

Promotional vouchers and offers must be redeemed during the advertised promotional period. Unused benefits or vouchers expire at the conclusion of the applicable promotional period and cannot be extended, exchanged or redeemed for cash.

Lost or stolen promotional vouchers will not be replaced.

Perth’s Outback Splash reserves the right to exercise reasonable discretion in relation to a special offer, coupon, Membership benefit, discount voucher or promotional ticket where circumstances are not otherwise addressed by these Terms and Conditions.

Season Pass Membership Benefits

Membership benefits vary between Digital, Classic and Ambassador Memberships.

A valid Season Pass Membership must be presented or verified when redeeming Member benefits.

Unless otherwise specified, benefits expire at the conclusion of the 2026/27 season and cannot be transferred, exchanged or redeemed for cash.

10% Off Food and Beverages

All Members receive 10% off eligible food and non-alcoholic beverage purchases throughout the 2026/27 season.

The discount does not apply to alcoholic beverages or Group Catering products.

The registered Member must present or verify their valid Season Pass Membership at the time of purchase.

25% Off FastTrack Passes

All Members receive 25% off one FastTrack Pass per Member, per day.

FastTrack Passes may be purchased online using the Member’s Membership number or in the park by presenting a valid Season Pass.

FastTrack Passes remain subject to availability and the applicable FastTrack terms and attraction restrictions.

Bring-a-Friend Free Admissions

Digital and Classic Memberships include two Bring-a-Friend Free admissions per Membership, per season.

Ambassador Memberships include four Bring-a-Friend Free admissions per Membership, per season.

No advance booking is required.

The registered Member must be present and have their Season Pass scanned when entering the park with the friend receiving the complimentary admission.

Bring-a-Friend Free admissions are not available during peak periods from 18 December 2026 to 31 January 2027 inclusive.

Unused Bring-a-Friend Free admissions expire at the end of the 2026/27 season and cannot be transferred to another Membership, exchanged or redeemed for cash.

20% Off Admission for One Friend

All Members may receive 20% off one friend’s full-priced general admission ticket per eligible visit.

The registered Member must be present and enter the park with the friend receiving the discounted admission.

No advance booking is required.

The benefit is available on normal operating days outside the restricted summer period.

The benefit is not available during peak periods from 18 December 2026 to 31 January 2027 inclusive.

The discount is limited to one friend per Member, per eligible visit and cannot be combined with another promotion, discount or special offer.

Branded Merchandise Discount

Classic Members receive 10% off eligible Outback Splash branded merchandise.

Ambassador Members receive 20% off eligible Outback Splash branded merchandise.

This benefit is not included with Digital Memberships.

The registered Member must present or verify their valid Membership at the time of purchase.

The discount applies only to eligible branded merchandise and cannot be combined with another promotion or discount unless otherwise stated.

Cabana Discount

Classic Members receive 10% off eligible Cabana bookings.

Ambassador Members receive 15% off eligible Cabana bookings.

This benefit is not included with Digital Memberships.

Eligible Cabana bookings may be made online using the Member’s Membership number.

The registered Member must attend the booking and present or verify their Membership at Cabana check-in.

The Membership discount does not apply to All Day Picnic Shades or The Picnic Spot.

Cabana bookings remain subject to availability and the applicable Cabana booking Terms and Conditions.

The Membership discount cannot be combined with another promotion or discount unless otherwise stated.

Birthday Party Package Discount

Classic and Ambassador Members receive 10% off eligible Birthday Party Packages.

This benefit is not included with Digital Memberships.

The discount may apply to eligible package inclusions, birthday-specific add-ons and upgrades.

Only one Membership discount may be applied to each Birthday Party booking.

The registered Member must attend the Birthday Party as either the Birthday Party organiser or the Birthday Child.

The discount cannot be combined with another promotion or discount unless otherwise stated.

Birthday Party bookings remain subject to the applicable Birthday Party Booking Terms and Conditions.

Season Pass Sundowner

Each Member may register for one complimentary ticket to the Season Pass Sundowner.

Registration is required and places are limited. Holding a Season Pass Membership does not automatically guarantee attendance.

Classic and Ambassador Members receive priority access to Sundowner registration before Digital Members.

Subject to availability, each Member may also purchase one additional Sundowner ticket for a friend at the following discount:

• Digital Members: 25% off
• Classic Members: 25% off
• Ambassador Members: 50% off

The Member must be attending the Sundowner for the discounted friend ticket to be valid.

Event dates, registration periods and instructions will be communicated using the email address associated with the Membership.

Complimentary and discounted Sundowner tickets are subject to availability and cannot be exchanged or redeemed for cash.

2026/27 Exclusive Member Offers

November GO LARGE Deal

Promotion valid from 1 November to 30 November 2026 inclusive.

Members may purchase regular fries or a regular soft drink and upgrade the eligible item to a large at no additional charge.

A valid Season Pass Membership must be presented or verified at the time of purchase.

The offer cannot be combined with another promotion or discount unless otherwise stated.

Buy One, Get One Free Fairy Floss

Promotion valid from 1 December to 31 December 2026 inclusive.

Purchase one eligible fairy floss and receive one additional fairy floss free.

The offer is limited to one complimentary fairy floss per Member, per day.

A valid Season Pass Membership must be presented or verified at the time of purchase.

The complimentary item has no cash value and cannot be substituted for another product.

25% Off Reusable Slushie Cups

Promotion valid from 1 January to 31 January 2027 inclusive.

Members receive 25% off one reusable slushie cup during the promotional period.

The offer is limited to one discounted reusable slushie cup per Member during the promotional period.

Eligible slushie refills purchased during the season continue to receive the standard 10% Member food and beverage discount.

A valid Season Pass Membership must be presented or verified at the time of purchase.

Membership Upgrades

A Member may request to upgrade from Digital Membership to Classic or Ambassador Membership, or from Classic Membership to Ambassador Membership.

Membership upgrades must be completed in person at Guest Services and processed by an authorised Supervisor.

Membership upgrades cannot be completed online or over the phone.

A Membership can only be upgraded where none of the Bring-a-Friend Free admissions attached to the original Membership have been redeemed.

Once any Bring-a-Friend Free admission associated with the Membership has been used, the Membership is no longer eligible to be upgraded.

The registered Member must be present when requesting the upgrade and must provide any information reasonably required by the Guest Services Team to verify the Membership.

Any applicable upgrade cost must be paid at the time the upgrade is processed.

All upgrade requests remain subject to verification and approval by Perth’s Outback Splash.

Splash Cash

Splash Cash refers to funds loaded onto an eligible physical Season Pass card for use at participating outlets within Perth’s Outback Splash.

Splash Cash cannot be used for online purchases or reservations, including admission tickets, Huts or Cabanas.

Splash Cash may be used towards eligible food, beverage and merchandise purchases in the park.

The physical Season Pass card containing the Splash Cash balance must be presented at the time of purchase.

Splash Cash cannot be exchanged or redeemed for cash.

Where permitted by Perth’s Outback Splash, an unused balance may be carried forward to a subsequent season provided the original Membership card is presented and remains capable of being verified.

Perth’s Outback Splash is not responsible for Splash Cash balances lost as a result of a lost, stolen or damaged Membership card where the balance cannot be recovered or verified.

Perth’s Outback Splash reserves the right to exercise reasonable discretion regarding Splash Cash in circumstances not otherwise addressed by these Terms and Conditions.

For Group Bookings Made outside the website (non E-Ticket)

1. Group bookings require a minimum of 25 paying guests (Aged 4 years and over)
2. Your booking is tentative and will only be considered Confirmed upon receipt of a deposit payment as requested by the Outback Splash Team.
3. Deposit Payment to secure Booking – a deposit of 25% of the value of the booking plus and hut/cabana hire fee is required within 7 days of you having tentatively confirmed the booking. Payment of the deposit implies acceptance of these terms and conditions.
4. Final Confirmations – Final Guest numbers and catering details are required a minimum of 14 days prior to your booking and full payment for the remainder if the booking must be received no less than 10 days prior to the date of your booking. After the 14-day finalisation, a reasonable increase to tickets, catering or hired items may be made, subject to approval and availability. Payment for any additions is required a minimum of 2 days prior to the date of the booking.
5. Except where required by the Australian Consumer Law or otherwise expressly stated in these Terms, payments are non-refundable and non-transferable.
6. Nothing in these booking conditions limits or excludes any right or remedy that cannot lawfully be limited or excluded under the Australian Consumer Law.
7. Except where required by the Australian Consumer Law, Outback Splash is not responsible for losses arising because the booking organiser or attendees change their mind or are unable to attend for reasons outside the control of Outback Splash. Where Outback Splash cancels the booking, closes the Park or is unable to provide a material part of the booked service, Outback Splash will provide any remedy required under the Australian Consumer Law and may, depending on the circumstances, offer rebooking, credit or another reasonable remedy.
8. Failure to meet any of the deadlines may result in the booking being cancelled and the forfeiting of any payments made.
9. Ticketing – Upon receipt of your final payment, tickets will be sent via email to your nominated email address for you to distribute to your Guests accordingly. Please ensure you allow plenty of time to distribute tickets and vouchers to your Guests. Group tickets are date specific, unredeemed tickets are non-transferable and non-refundable. Lost or stolen tickets cannot be replaced. Additional tickets cannot be purchased at the discounted group rates on the day of the event, standard admissions ticket pricing will apply.

Catered Functions, Food and Beverages

1. A minimum of 35 persons required for Catered Functions and bookings are essential. Every endeavour is made to maintain prices as printed but may be subject to change without notice.
2. While Guests are permitted to bring small picnics and snacks into the venue, fast food (commercially prepared foods) and external catering is not permitted. Outback Splash is strictly a glass free venue.
3. Alcohol – Outback Splash is a fully licenced venue; BYO alcohol is not permitted. Perth’s Outback Splash offers pre-booked beverage packages and alcohol is available at the discretion of the park from certain outlets based on seasonality and according to the conditions of the Liquor Licence.

Birthday Parties

1. Birthday party bookings require a minimum of ten (10) full paying children aged between 4 and 13 years of age. Season Pass holders and children aged 3 years and under are not counted towards the minimum requirements.
2. Classic birthday party booking includes two (2) and Big Kids Too birthday party bookings includes one (1) complimentary Adult (14+ yrs.) tickets, all additional adults/parents attending are required to purchase and entry ticket, discounted rates apply.
3. Your booking is tentative and will only be considered Confirmed upon receipt of a deposit payment as requested by the Outback Splash Team.
4. Deposit Payment to secure Booking – a deposit of 50% of the value of the booking plus and hut/cabana hire fee is required at the time of booking. Payment of the deposit implies acceptance of these terms and conditions.
5. Final Confirmations – Final Guest numbers and catering details are required a minimum of 10 days prior to your booking and full payment for the remainder if the booking must be received no less than 7 days prior to the date of your booking. After the 10-day finalisation, a reasonable increase to tickets, catering or hired items may be made, subject to approval and availability. Payment for any additions is required a minimum of 2 days prior to the date of the booking.
6. Except where required by the Australian Consumer Law or otherwise expressly stated in these Terms, payments are non-refundable and non-transferable.
7. Nothing in these booking conditions limits or excludes any right or remedy that cannot lawfully be limited or excluded under the Australian Consumer Law.
8. Except where required by the Australian Consumer Law, Outback Splash is not responsible for losses arising because the booking organiser or attendees change their mind or are unable to attend for reasons outside the control of Outback Splash. Where Outback Splash cancels the booking, closes the Park or is unable to provide a material part of the booked service, Outback Splash will provide any remedy required under the Australian Consumer Law and may, depending on the circumstances, offer rebooking, credit or another reasonable remedy.
9. Failure to meet any of the deadlines may result in the booking being cancelled and the forfeiting of any payments made.
10. Ticketing – Upon receipt of your final payment, tickets will be sent via email to your nominated email address for you to distribute to your Guests accordingly. Please ensure you allow plenty of time to distribute tickets and vouchers to your Guests. Birthday Party tickets are date specific, unredeemed tickets are non-transferable and non-refundable. Lost or stolen tickets cannot be replaced.

For School Bookings made Outside the website (non E-Ticket)

1. Packages and rates applicable to Government, Independent or Catholic Schools. Not available to School or Home School Groups outside of this.
2. Supervision ratios are as outlined in the relevant package brochure. Additional supervisors will be charged accordingly.
3. It is the responsibility of you, the School, to ensure adherence to The Excursion Management Plan, and to have a sound understanding of the School Risk Assessment.
4. School Excursion bookings are valid weekdays during the West Australian Government School Term only. Not valid on public holidays, school holidays or weekends.
5. School groups require a minimum of twenty (20) paying students. In the event that the group number falls below the minimum requirement, charges will apply up to the minimum number of 20 students.
6. School Group Special Payment Terms:
   1. A deposit may be required to be paid within 14 days of making your booking to secure your booking and/or your booking date.
   2. Final confirmation of numbers is required a minimum of 2 weeks prior to the date of the booking. Final confirmation of numbers is required a minimum of 3 weeks prior to the date of the booking for booking dates occurring within the last 4 weeks of Term 4. Minor adjustments can be made on arrival on the day.
   3. Payment of any outstanding balances is required either on arrival on the day via cash, eftpos or credit card. Invoices can be issued for payments via bank transfer, invoice terms strictly 2 days. Except where required by the Australian Consumer Law, payments are non-refundable and non-transferable.

For Vacation Care Bookings made Outside the website (non E-Ticket)

1. Vacation Care Packages and rates applicable to Vacation Care Groups registered with an ABN. Groups or Home School Groups outside of this do not qualify for the excursion packages.
2. Supervision ratios are as outlined in the relevant package brochure. Additional supervisors will be charged accordingly.
3. It is the responsibility of you, to ensure adherence to The Excursion Management Plan.
4. Vacation Care bookings are valid only for booking dates falling Monday to Friday during school holiday periods, excluding Public Holidays.
5. Vacation Care packages require a minimum of twenty (20) children age 4-13 years of age. In the event that the group number falls below the minimum requirement, charges will apply up to the minimum number of 20 students.
6. Vacation Care Group Special Payment Terms:
   1. Deposits are not required for Vacation Care Groups
   2. Final Numbers are required 3 weeks prior to the date of the booking.
   3. Payment for bookings is required in advance OR on arrival on the day:
      1. Advance Payments (payment via invoice) must be received a minimum of 1 week prior to the date of the booking. Invoicing is not available on arrival on the day. Refunds are not available for decreases in numbers for pre-paid bookings.
      2. Payment on arrival is available by cash or credit card only. If paying on arrival, minor adjustments to final numbers are permitted prior to making payment. Except where required by the Australian Consumer Law, payments are non-refundable and non-transferable.

VOUCHER & TICKET POLICY

Unless otherwise explicitly stated on the voucher or ticket, the following conditions apply to the use and redemption of special offers, coupons, discount vouchers, online tickets, gift cards and the like at Perth’s Outback Splash.

• Vouchers, gift cards and tickets cannot be redeemed after the expiry date. Except where required by the Australian Consumer Law or otherwise expressly stated in these Terms, unused vouchers and tickets are non-refundable.
• Vouchers, gift cards and tickets cannot be exchanged for cash or any other goods or services other than what is specified on the voucher/ticket.
• Only one voucher or special offer may be claimed over a single transaction (please note that the Mini Group Pass is considered to be a discount offer; no further discount can be applied to this entry type).
• Discounts are always applied to the full value of any item.
• Where a ‘buy one, get one free’ voucher is concerned, the ‘free’ item cannot exceed the value of the ‘paid’ item.
• Discounts and promotional codes may only be applied where they are valid for the applicable product, purchase channel and promotional period, and are subject to any specific conditions stated with the offer.
• The Outback Splash Team reserves the right to exercise discretion over any special offer, coupon, discount voucher, gift card, ticket, or the like, where the application of that offer is not covered by this voucher and ticket policy.
• Except where required by the Australian Consumer Law, Gift Cards purchased online or in person are non-refundable and cannot be redeemed for cash.

Fast Track

FastTrack is a skip-the-queue pass allowing the holder to bypass the general queue once for each of the following slides: The Wall, Blackout, Wedgie, and Gold Rush.

• FastTrack passes can be purchased online prior to the visit or on-site on the day of the visit, subject to availability. FastTrack passes are non-refundable, non-transferable, and date-specific.
• Upon purchase or redemption, pass holder must collect a FastTrack wristband from the main ticket office.
• To use FastTrack, the wristband must be presented at the designated FastTrack queue for each slide: The Wall and Blackout wristbands are used at the tower queue; Wedgie and Gold Rush wristbands are used at the top of the tower.
• The wristband will be marked by a team member with a black marker after each slide is accessed, indicating that the FastTrack pass has been redeemed for that slide.
• FastTrack passes are valid for one-time use on each slide and are not unlimited.
• FastTrack is not interchangeable between slides. A skip-the-queue opportunity designated for one slide (e.g., Wedgie) cannot be used for another (e.g., The Wall).
• For slides accommodating pairs (such as The Wall or Blackout), only one rider needs a FastTrack wristband for both riders to skip the queue.
• FastTrack does not guarantee immediate access to the slides but provides priority entry to the designated FastTrack queue.

Return Visit Pass Policy

Unless otherwise explicitly stated, the following conditions apply to the purchase and use of Return Visit Passes at Perth’s Outback Splash:

• Each Return Visit Pass holder must have an individual photo taken at the time of purchase. All Guests must be present in-park at the time of purchase.

• Except where required by the Australian Consumer Law, Return Visit Passes are non-transferable, non-refundable, non-extendable, and not redeemable for cash, credit, or any other product.

• Each Return Visit Pass is valid for one (1) entry only and may only be used by the named pass holder.

• The Return Visit Pass is valid until 26 April 2027, unless otherwise stated at the time of purchase.

• The Return Visit Pass must be presented for entry and may be refused if the pass cannot be verified.

• Return Visit Passes may only be purchased while the Guest is in the Park and cannot be purchased after exiting.

• Standard Conditions of Entry apply.

The Outback Splash Team reserves the right to refuse entry or cancel a Return Visit Pass where misuse, tampering, or breach of these conditions is suspected.

Variation to Rides / Activities at the Park

1. Occasionally, an attraction, aquatic activity or area of the Park may be closed, delayed or operate with restricted capacity due to maintenance, repairs, weather, safety requirements, emergencies, staffing, operational requirements or other unforeseen circumstances.
2. Perth’s Outback Splash may close or limit access to an attraction, activity or area of the Park where reasonably necessary for safety, maintenance, operational or other legitimate purposes.
3. Except where required by the Australian Consumer Law, the temporary closure, delayed opening or restricted operation of an individual attraction, activity or area does not of itself provide grounds for a discount, rescheduled Ticket, Refund to Gift Card or other compensation.
4. Where Perth’s Outback Splash cancels a scheduled operating day, closes the Park for a substantial part of the day, or is unable to provide a material part of the service purchased by a Guest, Perth’s Outback Splash will consider the circumstances and provide any remedy required under the Australian Consumer Law. Depending on the circumstances, Perth’s Outback Splash may also offer an alternative visit date, re-issued Ticket, Refund to Gift Card or other reasonable remedy.

Errors

1. Perth’s Outback Splash takes care to ensure our tickets are correctly priced and the Website operates without error when you purchase a ticket. However, sometimes errors may occur when purchasing a ticket.
2. We may, at our sole discretion, cancel any ticket purchase affected by an error in the pricing of tickets or of the website.
3. In such circumstances, we will endeavour to contact you to give you the option of purchasing a Ticket once any error has been resolved.

Privacy

1. We collect personal information during the ticket purchase process. This information may be used to provide you with news or special offers from Perth’s Outback Splash and associated businesses.
2. Any information collected will be governed by Perth’s Outback Splash’s Privacy Policy.

Conditions of Entry

General Conditions

1. By purchasing one or more Tickets, and/or by entering the park, you are agreeing to be bound to the Terms. If you do not agree you should not purchase one or more Tickets and should not access and/or use the Park.
2. The price paid (inclusive of GST) when purchasing a ticket includes entry to the Park and the use of all rides and attractions but strictly excludes food, drinks, merchandise, barbeque usage, and hut or shelter reservations.
3. Except where required by the Australian Consumer Law or otherwise expressly stated in these Terms, Perth’s Outback Splash does not provide refunds for change of mind, incorrect purchases or inclement weather. Guests wishing to change an eligible booking should refer to clause 1.13.
4. Booking changes, re-issuance of Tickets and Refunds to Gift Cards are subject to the terms, conditions and application process contained under clause 1.13 of this document.
5. Perth’s Outback Splash reserves the right to refuse entry or remove any individual from the park for conduct deemed inappropriate or unsafe, including behavior that necessitates immediate police intervention. In such cases, law enforcement will be called to assist without delay.
   1. any non-adherence to or breach of the Terms;
   2. failing to follow staff or signage instructions;
   3. anti-social behaviour (including unsocial language and offensive tattoos);
   4. violence;
   5. theft;
   6. vandalism;
   7. intoxication;
   8. use or influence of illicit substances;
   9. bringing alcohol or drugs of any type into the park or attempting to do so;
   10. bringing weapons, glassware, or sharp objects into the park;
   11. inappropriate use of any image or video recording device at the park;
   12. use of any image or video recording device in any change room or bathroom;
   13. inadequate supervision of persons under your care; and
   14. queue line jumping.
6. Smoking, vaping and the use of e-cigarettes is only permissible in the designated smoking area outside of the park.
7. Perth’s Outback Splash is a licenced venue; BYO alcohol is not permitted. As this is a family-orientated park, please be discreet with your use of alcohol and only drink within licensed areas.
8. No alcohol is permitted on the water attractions; please adhere to signage and instruction.
9. As a condition of entry and continued attendance at the Park, Guests may be asked to consent to a reasonable inspection of bags, Eskies or other possessions for safety, security, liquor licensing or prohibited-item purposes. Perth’s Outback Splash does not undertake a personal search without lawful authority or the Guest’s consent. A Guest who declines a reasonable request to inspect their bags or possessions may be refused entry or required to leave the Park, subject to applicable law.
10. Animals are not permitted in the Park, except for assistance animals recognised under applicable law. Perth’s Outback Splash may request reasonable evidence that an animal is an assistance animal and meets appropriate standards of hygiene and behaviour. Assistance animals remain subject to any lawful safety restrictions applying to particular attractions or areas of the Park.
11. No sporting equipment, or other recreational devices may be used in the park where, Perth’s Outback Splash, in its sole discretion, believes it will interfere with the reasonable enjoyment of other patrons of the park, threaten the safety of other patrons or impede or distract staff
12. Use of inflatable pool toys at the discretion of the Lifeguard.

Appropriate Swimwear and Dress

1. Appropriate swimwear must be worn at all times when using aquatic activities in the park. Appropriate swimwear materials include nylon, tricot, spandex, lycra, and acetate. You cannot use water attractions in in loose or unsecured clothing, denim, underwear, brassieres, briefs, or bikini underwear such as g-strings.
2. Failure to wear appropriate swimwear when using aquatic activities at the park may result in your removal from the park.
3. You may not wear clothing or otherwise display by other means anything that may, in Perth’s Outback Splash’s sole discretion, contain obscene, foul, profane, offensive, illegal, or otherwise unacceptable language, statements, photographs, images, symbols, or other representations.

Photography and Videos

1. Photographs and videos taken by Guests at the Park may be used for personal purposes and enjoyment only. Photographs or recordings taken at the Park must not be used, reproduced or distributed for commercial purposes without the prior written authorisation of Perth’s Outback Splash.
2. The use of drones and GoPros is not permitted in the Park unless prior written approval has been provided by Perth’s Outback Splash.
3. Perth’s Outback Splash may photograph, film or otherwise record activities within the Park for security, operational, training, promotional and marketing purposes.
4. By entering the Park, Guests acknowledge that they may appear incidentally in photographs, video or other recordings taken within the Park and that those images or recordings may be used by Perth’s Outback Splash across its website, social media, advertising, promotional materials and other communication channels.
5. Where Perth’s Outback Splash intends to deliberately feature an identifiable Guest as a primary subject of promotional or marketing content, additional consent may be sought where appropriate, particularly where the Guest is a child.
6. Guests who have concerns about appearing in promotional photography or video are encouraged to speak with the Outback Splash Team. Perth’s Outback Splash will take reasonable steps to accommodate such requests where practicable.
7. Nothing in this clause limits any rights a person may have under applicable privacy or other laws.

Health and Physical Requirements

1. To ensure the safety of you and Perth’s Outback Splash staff, some activities may, as determined by the manufacturer, enforce age, height, weight limits, and/or clothing requirements. Please refer to the requirements displayed on signage at the park or the website for specific details.
2. Perth’s Outback Splash strongly recommends that if you are pregnant or suffer from head, neck, back, or bone injuries, heart or lung conditions, or physical/intellectual limitations, please seek advice from a medical practitioner regarding the appropriateness of rides and activities at the Park and reconsider the use of activities within the Park as stipulated by staff and/or signage.
3. You acknowledge that you engage or take part in any activities or rides at the Park at your own risk and note our recommendations in the preceding clauses 2.4 (a)-(b).
4. Guests must not use pools or aquatic attractions while experiencing diarrhoea or vomiting and should not return to aquatic activities for 14 days after those symptoms have ceased. Guests should use toilet and shower facilities appropriately and follow all hygiene signage and directions provided by the Outback Splash Team.
5. All patrons must wear appropriate swimwear and toddlers/young children and nappy dependent persons must wear waterproof tight-fitting nappy/pants over their swimmers. Toddlers/young children and nappy dependent persons should be taken frequently to the toilet, by, but not limited to, parents/guardians or carers who should wash their hands with warm water and soap and dry their hands immediately after a nappy has been changed.
6. Guests should not enter the Park where they are experiencing symptoms of a contagious illness that could reasonably present a health risk to other Guests or Team members. Perth’s Outback Splash may refuse entry or require a Guest to leave where this is reasonably necessary to protect health and safety or to comply with public health requirements, directions or applicable law.
7. All attractions operating policies are created in support of Australian Standard 3533.2. For this reason, loose items are strictly prohibited on many park attractions. Specifically, and in addition to other loose items and articles of clothing, no jewellery, watches, sunglasses, prescription glasses, belts, or denim can be worn on any water slide. Any items concealed by Guests in breach of the park’s operating policies are done so at the sole risk of the Guest and without any liability toward Outback Splash.
8. Prior to using an attraction, it is the responsibility of the Guest to ensure they are not in breach of operating policy. This can be done by reading signage located at each attraction, at outbacksplash.com.au or verbally inside Outback Splash with a member of the Team who is equipped to provide the correct information.

Supervision and Responsibilities

1. You acknowledge that the Park includes aquatic environments, rides, attractions and areas of land in various stages of development, maintenance and repair.
2. Guests must be 14 years or older to enter the Park without being accompanied by a responsible person aged 16 years or older. Guests entering the Park unaccompanied may be required to present identification confirming their age.
3. You must comply with all reasonable written and verbal safety instructions, warnings and directions provided by Perth’s Outback Splash Team members and signage.
4. Parents, guardians and responsible persons remain responsible for assessing the swimming ability, behaviour, support requirements and limitations of children or other persons in their care.
5. Children aged 0 to 4 years must be supervised within arm’s reach by a responsible person aged 16 years or older at all times in and around aquatic areas. If the child is in the water, the supervising person must be ready and able to enter the water immediately.
6. Children aged 5 to 9 years must be supervised within line of sight by a responsible person aged 16 years or older at all times in and around aquatic areas. The supervising person must maintain clear, constant and direct access to the child.
7. Children aged 10 to 13 years must remain under appropriate supervision by their accompanying responsible person. Their whereabouts should be known and they should be regularly checked, with the level of supervision increased where required because of swimming ability, behaviour, environmental conditions or the activity being undertaken.
8. Perth’s Outback Splash supports the Royal Life Saving WA Watch Around Water principles. These supervision requirements are minimum expectations and Perth’s Outback Splash may require a higher level of supervision in a particular area or circumstance where reasonably necessary for safety.
9. Lifeguard supervision is not a substitute for supervision by a parent, guardian, companion or other responsible person. Lifeguards remain responsible for broader aquatic safety and emergency response and cannot provide individual supervision for a particular child or Guest.
10. You are responsible for your own property. Perth’s Outback Splash does not accept responsibility for loss of or damage to personal property except to the extent required by law. Guests are encouraged to secure valuables and remove loose or prohibited items before using rides and attractions.

Risk

1. Perth’s Outback Splash takes reasonable steps to provide and operate the Park, rides, attractions and activities safely. Guests must also take reasonable care for their own safety and the safety of others.
2. By entering the Park, you acknowledge that:
   1. rides, aquatic attractions and other activities may involve inherent and obvious risks, including the risk of personal injury;
   2. you must act with good judgement and consideration for yourself and others and must not behave in a way that could affect the safety of any person or the safe operation of an attraction;
   3. you must comply with all reasonable written and verbal safety instructions, warnings, restrictions and directions provided by Perth’s Outback Splash Team members, attraction operators and signage;
   4. you must not use an attraction where you do not meet the applicable participation requirements or where you are not reasonably able to participate safely;
   5. you are responsible for considering your own abilities, medical circumstances and support requirements before participating, subject to the information and directions provided by Perth’s Outback Splash; and
   6. you may be asked to provide reasonable assistance or information in relation to an incident you witnessed or were involved in.
3. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Intellectual Property

1. The park contains designs, systems, aquatic activities, rides, and attractions that are owned by or licensed to us.
2. You agree that, as between you and us, we own all intellectual property rights in the applicable designs, systems, aquatic activities, rides, and attractions at the Park, and that nothing in the Terms constitutes a transfer of any intellectual property rights.
3. Your use of the park does not grant you a license to or act as a right to, use any of the intellectual property, whether registered or unregistered, displayed, or present at the park without the express written permission of Perth’s Outback Splash or the relevant owner.
4. You must not breach or infringe any intellectual property rights connected with the Park.

Indemnity

1. You will at all times indemnify and keep indemnified us and our respective officers, employees, and agents (Those Indemnified) from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of Those Indemnified arising from any claim, demand, suit, action or proceeding by any person against any of Those Indemnified where such loss or liability arose out of, in connection with or in respect of any breach of the Terms by you.

Disclaimer of Liability

1. We have no liability to the extent that a failure of goods or services supplied by Perth’s Outback Splash is attributable to any act or omission on your part.
2. Perth’s Outback Splash’s liability for failure to comply with a consumer guarantee is limited to:
   1. in the case of goods supplied by us, the replacement of the goods or the supply of equivalent goods (or the payment of the cost of the replacement or supply), or the repair of the goods (or the payment of the cost of the repair); and
   2. in the case of services supplied by us, the supply of the services again or the payment of the cost to you of having the services supplied again.
3. Subject to the prior, no attempt is made to exclude or limit liability arising under the Australian Consumer Law to the extent that there is a statutory restriction on such exclusion or limitation.
4. In all other respects, our total liability for loss or damage of every kind, whether:
   1. arising pursuant to the Terms; or
   2. arising in any other way out of or in relation to the supply of goods or services, their sale, delivery or the way they behave, and whether in tort or contract or in any other cause of action, is limited to an amount equivalent to the sum paid by you to us for the goods or services.
5. Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in the Terms, we do not accept liability to you in respect of any indirect or special loss or damage which may be suffered or incurred by you in respect of goods or services supplied pursuant to the Terms.
6. Correspondence both verbal and written with Perth’s Outback Splash, owners, directors, and staff should at all times be considered Without Prejudice.

Force Majeure

Subject to the Australian Consumer Law and any other rights or remedies that cannot lawfully be excluded, Perth’s Outback Splash is not liable for delay or failure to perform an obligation to the extent that the delay or failure is caused by an event beyond our reasonable control which could not reasonably have been prevented or mitigated. Such events may include severe weather, natural disasters, fire, acts of terrorism, riots, civil commotion, epidemic or public health emergency, industrial action, interruption to essential services, or action or inaction by a government agency. Where such an event materially affects a Ticket, booking or service, Perth’s Outback Splash may reschedule, modify or cancel the affected service and will provide any remedy required under the Australian Consumer Law.

Social Media

By using the hashtag #OutbackSplash or tagging our social media accounts, you grant us permission to feature your image on our platforms. If you do not wish for your image to be shared, please contact our team, and we will remove it promptly.

Perth’s Outback Splash is a positive and family-friendly venue. To maintain this environment, we reserve the right to hide or remove comments that are offensive or negative in nature.

Guests are encouraged to communicate with us via social media respectfully. Inappropriate language or comments that do not align with our family-friendly values may be removed at our discretion.

Photography and recording within the Park, including the use of images on social media and other promotional channels, is governed by clause 2.3 of these Terms. Guests may appear incidentally in general Park photography or video. Where Perth’s Outback Splash intends to deliberately feature an identifiable Guest as a primary subject of promotional content, additional consent may be sought where appropriate, particularly where the Guest is a child.

Severability

If any part of the Terms is found to be void, unlawful, or unenforceable, that part will be deemed to be severable from the balance of the Terms, and the severed part will not affect the validity and enforceability of any remaining provisions.

Disputes

1. You agree to use your best endeavours to use mediation and negotiation to resolve any dispute arising out of or relating to the Terms, prior to resorting to an external dispute resolution process.
2. Please notify us in writing of any dispute you may have. Notifications of disputes may be emailed by you to: info@outbacksplash.com.au