Accessibility and FAQ2023-12-13T06:06:36+00:00

Everyone’s Day Should Be Fun!

We want your visit to Outback Splash to be a fun-filled day you’ll never forget. That is why we do all we can to ensure your day is not only memorable, but is as safe and accessible as possible. Guests with pre-existing medical conditions, injuries or disabilities are recommended to speak with our Guest Services for information prior to purchasing admission on 08 9571 1375 or

Frequently Asked Questions

Are there any weight and height requirements for the new slides?2023-08-23T05:54:11+00:00

Yes. All of our water attractions are subject to rules of use stipulated by the manufacturer and Guests are encouraged to view these rules before their visit. Check out the water attractions page for ‘slide specific’ information.

Guests must be at least 120cm tall to use the all 4 of the water slides on slide Tower 1, and weight restrictions are also enforced by the manufacturer, including maximum and minimum requirements. Guests using the raft slides, The Wall and Blackout, will be weighed prior to using the attraction, we implore Guests to view these restrictions prior or at the time of your visit. Check out the water attractions page for ‘slide specific’ information.

Are the pools heated?2023-08-23T06:06:46+00:00

We’re committed to ensuring our pools offer a comfortably warm experience. In collaboration with Commercial Aquatics, The Lagoon pool has been designed with heating capabilities. However, for the summer 2023-24 season, we face power constraints that limit our heating capacity. We’re awaiting approval for our Western Power application, submitted in 2022, and actively considering a solar alternative.

Additionally, we’ve arranged for a heater for the Octopus Bay toddler pool ahead of the summer 2023-24 season. Installation is underway, and we’ll aim to activate it promptly, bearing in mind the aforementioned power limitations.

How deep is The Lagoon pool?2023-10-20T03:30:41+00:00

The Lagoon pool is thoughtfully designed to cater to swimmers of all abilities, including a beach entry area, perfect for children, which gradually deepens to 900mm. The main body of the pool, excellent for swimming or just relaxing, ranges from 1.2-1.3m, making it an ideal depth for avid Marco Polo players and also for those who might not be strong swimmers.

Note, to access the deeper section of the pool, Guests must pass through a traditional pool gate. This gate is in place as an added safety measure, Guests are expected to follow Watch Around Water rules and should not access this deeper area without the supervision of a parent or guardian.

Why can’t I use Afterpay anymore?2023-08-23T06:53:04+00:00

Ahead of the summer 2023-24 season we’ve revamped our online store to enhance user experience. Our focus was to simplify ticket bookings, make it straightforward to reserve exciting extras like cabanas, huts, and quality experiences, and to streamline the booking process for birthday parties and group events. Unfortunately, due to these updates, Afterpay and American Express are no longer compatible payment options. We apologize for any inconvenience and appreciate your understanding.

Will The Lagoon pool be under Lifeguard supervision?2024-03-21T03:45:32+00:00

Yes, in fact we already have Lifeguards on our Team who monitor the Octopus Bay toddler area and assist with monitoring the waterslides. We’ve partnered with National Aquatic Safety Services (NAQUATICSS) to ensure our Team are provided with the highest standards of aquatic safety and training. You won’t be able to miss our Lifeguards, they stand atop a 3m high tower platform… So no running!

Guests with casts and strapped limbs2023-08-04T07:51:15+00:00

As we have a duty of care to our Guests, we do not allow any Guest with a visible injury, such as a hard cast, to ride any of the water slides. Guests with such injuries are permitted to utilise the Octopus Bay kids splash zone and the Lagoon swimming pool. As situations vary, our Guest Services Team can assist Guests to best plan their day and determine which attractions can be undertaken safely.

Guests with an amputation or prosthesis2019-08-13T02:51:22+00:00

For safety reasons and in line with manufacturer restrictions, Guests with an amputated limb or prosthesis may be unable to use some of our attractions. As situations vary, our Guest Services Team are happy to assist Guests plan their day and determine which attractions can be undertaken safely. We recommended speaking with our Team prior to purchasing admission.

Is eye wear permitted on the water attractions?2023-08-04T07:52:13+00:00

In accordance with Australian Standard 3533.2 (2009) and manufacturer restrictions, for the safety of all Guests eye wear is not permitted on any of our water attractions, excluding the Octopus Bay kids splash zone and the Lagoon swimming pool. To best assist Guests who require prescription eye-wear and in consultation with our Safety partners, prescription goggles may be permitted depending on their suitability.

Guests with epilepsy and motion sickness2023-08-23T06:34:37+00:00

Some of our attractions are not recommended for Guests with Epilepsy, motion sickness or those who experience seizures. Two of our waterslides, The Wall and Blackout, feature coloured light effects and are not recommended to Guests who suffer from any of the above conditions. We recommended speaking with our Team prior to purchasing admission.

Is there accessible parking?2023-08-23T05:54:14+00:00

Reserved parking is available in the first row of the car park for Guests whose vehicles display a Disability Parking Permit. These spaces are clearly marked with the International Disabilities Symbol.

Guests with disabilities, medical conditions and injuries2023-08-23T05:55:44+00:00

If you have any special needs, our friendly team at Guest Services is here to help you plan your day. Please visit us upon arrival for more information.

We are pleased to offer Guests with a Companion Card a free admission for their companion. If you have a Carer’s Card (or similar), you are eligible for a discounted concession admission. Children under the age of 4 are admitted for free and do not require a paid ticket. However, if you need a complimentary companion ticket for your child, the admission fee will be $43 (Summer 23/24).

What first aid facilities are available?2023-08-23T05:55:38+00:00

Outback Splash has a fully equipped First Aid rooms onsite located at the Splash Island and Lagoon Amenities Buildings. Each and every one of our Team members including our First Aid Officers and Ride Attendants receives specialised training and hold the relevant formal qualifications as a minimum standard.

Do you provide accessible locker hire?2023-08-23T05:55:31+00:00

Locker hire is available, at heights sensitive to all levels of access, and each station has a number of language settings for ease of use. If you need additional assistance, our Team will be happy to help.

Are assistance animals permitted entry to the park?2023-08-23T06:53:27+00:00

Guide, hearing and assistance animals are welcome in the park. However, we cannot permit them on, or in, any of our attractions and they must wear their working vest identifying their role at all times. We recommended speaking with Guest Services for clarity prior to purchasing admission.

Why did you remove the toddler slide from Splash Island?2023-09-04T06:54:16+00:00

The safety of our Guests is more than just a statement for us; it’s a commitment we actively uphold each season. The toddler slide, beloved by our younger guests since 2013, was designed with their enjoyment in mind. When the slide was first introduced, the manufacturer made it clear that due to the short run-out length, it wasn’t intended for adults. We understand that parents, wanting to share in their child’s joy, would sometimes use the slide. To address this, following consultation with the manufacturer we implemented a height restriction and, despite our Team’s vigilant efforts, found it challenging to enforce this rule consistently. To ensure the safety of all our visitors and to reduce risk, we made the difficult decision to remove the slide.

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